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1.4

I bought a car with the warranty from Easy Care - had the oil changed religiously as it is a VW and requires it. Check engine light comes on, take it to the dealership and they find metal shavings in the oil pan.

Contact Easy Care and they first ask for all maintenance records - when they are provided with ALL of the maintenance records, they then tell the dealership they must perform more detailed tests to determine the cause - meaning remove the top of the engine. Cost to me $500.00 extra - then that wasn't good enough - they wanted them to go further into the engine to determine the cause of the problem - the dealership told me it would be cheaper for me to put another engine in the car.

I fought and fought with them, but they kept saying that unless they had 100% proof that it was because of an engine component failure they were not paying for anything! THIS IS A HORRIBLE COMPANY AND I WOULD CAUTION ANYONE FROM USING THEM!!!!!!!!

Reason of review: Bad quality.

Easycare Cons: Do not honor extended warranty.

Location: Columbus, Ohio

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Lashauna Toc

Didn't the dealership prove it was engine failure? When the tech verifies it was engine failure, that's proof enough for the warranty company to cover it.

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