Easycare
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Easycare Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Easycare has 1.3 star rating based on 84 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend Easycare to a friend or colleague.
- Rating Distribution
Pros: Gentleman i spoke to was polite, That dealerships in my area said they were reputable, Couple of the customer service were nice.
Cons: Refused to provide coverage for needed repairs, All of it, Did not deliver as promised poor business.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Easycare has 1.3 star rating based on 84 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend Easycare to a friend or colleague.
- Rating Distribution
Pros: Gentleman i spoke to was polite, That dealerships in my area said they were reputable, Couple of the customer service were nice.
Cons: Refused to provide coverage for needed repairs, All of it, Did not deliver as promised poor business.Recent recommendations regarding this business are as follows: "Don’t purchase EasyCare extended warranty", "don't buy", "just pick up the phone", "Do not purchase an EasyCare warranty unless you are willing to feed their corporate profits and pay for no coverage and full costs for care repairs", "Make sure you explain terms and conditions better to your customers".
Most users ask Easycare for the refund as a solution to their issues.
Consumers are not pleased with Location and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Easycare Reviews
"Saved me $24,000.00"
I bought a Vehicle Service Contract when I purchased a used 2012 Porsche 911 S at a Dealership. The car had around 60,000 miles on it. Three months and a...
"Warranty company trying to make me pay for their mistake"
I have a 2018 Ford Ecosport. Took it to the local dealership because it was making a loud rattling noise when idling. The dealership called EasyCare and told...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
Warranty company trying to make me pay for their mistake
I have a 2018 Ford Ecosport. Took it to the local dealership because it was making a loud rattling noise when idling.
The dealership called EasyCare and told them the noise was coming from the bottom of the engine. The warranty company told them to get authorization from me to remove the oil pan and make sure they had all my oil change receipts. They dropped the oil pan and didnt find any damage. However, upon further examination, they found that the flywheel was cracked.
The warranty company told them to drop the transmission and take a picture and send it to them. They acknowledged the problem and are covering the replacement and all associated costs with the flywheel replacement but will not cover the dropping of the oil pan and putting it back together which that cost is $1486.01. The dealership has done everything they were told to do but because of the warranty company guessing wrong they want to pass that cost off on me.
I feel that is very unfair. I want the warranty company to pick up that cost too.
User's recommendation: Don’t purchase EasyCare extended warranty
Warranty
I had my car repaired and after it was fixed I remembered that I had an extended warranty that hadn't expired. I called customer service and explained that and was told to email my receipts and explain what had happened.
I was told I would I should get a refund in 30 to 60 days. After almost a month and a half I followed and was told that I wasn't eligible for any refund because I didn't have the car inspected first. I can understand getting a reduced refund because I didn't have the repair shop work with them first but to just be flat out denied is unacceptable.
This warranty was sold to be me from the dealership that I purchased the car from and even though I took it to another dealership it didn't show up as being under any extended warranty at the time I had it repair. Needless to say I did not renew this warranty when the reached out to me to do so.
Preferred solution: my repairs covered
User's recommendation: don't buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Extremely dissatisfied with a recent claim experience!!
I had filed a claim for an "Intake Throttle Valve" replacement through an International Truck Center located in Orlando, FL. EasyCare had initially agreed to process the claim for this valve replacement with the only issue being the labor rate that the International Truck Center was charging.
I had agreed to pay the difference in the labor rate charge to the Truck Center to move the repair along.
Days later, I was told that EasyCare would not be honoring the claim due to an "exclusion" in the fine print of my policy. So from a "go" on the claim to an 11th hour "no go" on the claim!?!
After two hours on the phone with four different EasyCare representatives, I was told that they were sorry for the way the claim was handled,but would not reconsider their "11th" hour position reversal on the claim.
- Poor communications & follow up
Preferred solution: Honor of my "Intake Valve" replacement claim as they initially agreed to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Hold times
Preferred solution: a call back to start a mechanical claim
User's recommendation: just pick up the phone
Norcross, Georgia
Claim denial from EasyCare appears to be their standard business practice.
- Fraudulent advertising and corporate greed
Preferred solution: Claim coverage for failed transmission
User's recommendation: Do not purchase an EasyCare warranty unless you are willing to feed their corporate profits and pay for no coverage and full costs for care repairs
Easley, South Carolina
Coverage of my car
Monroe, Louisiana
Not a fair company
User's recommendation: Make sure you explain terms and conditions better to your customers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Norcross, Georgia
Questions about my contract
- No copy of contract was given to me nor an account number
Preferred solution: Deliver product or service ordered
User's recommendation: They dont provide you with an account number and you dont get a copy of the contract.
Philadelphia, Pennsylvania
Roadside assistance
User's recommendation: Don't waste your money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Cannot afford
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Refuse to cover repairs
- Did not deliver as promised poor business
- Refused payment lying abut the cause of the claim
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t buy the coverage!! Will not honor it
I am sorry to hear about your experience. Can you please provide me with your contract number or the last six digits of your VIN so we can look into your claim? Thank you, EasyCare
IMPOSSIBLE TO CANCEL
Preferred solution: Full refund
User's recommendation: JUST SAY NO AND RUN!!!
Hi Craig, I am sorry to hear about your experience. Can you please provide me with your contract number or the last six digits of your VIN so we can look into this? Thank you, EasyCare
Farmington, Michigan
Billing
User's recommendation: Good
Ashburn, Virginia
Will not honor their warranty
User's recommendation: Do not purchase a warranty from EasyCare
Hello, please provide your contract number or the last six of your VIN so we can look into your claim. Thank you, EasyCare
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I cannot find my VSC contract information
Preferred solution: Cancelation of my contract
User's recommendation: Save your money instead of wasting it on vapor insurance service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Ripoff
- Refused payment lying abut the cause of the claim
Preferred solution: Full refund
User's recommendation: Do not! Do not use ez care
Hello Derrick, please provide your contract number or the last 6 of your VIN so we can look into your claim. Thank you, EasyCare
About
, , ADG EasyCare
EasyCare is an Automobile Protection Corporation APCO brand. The company was established in 1984 and celebrated a highly successful IPO in 1988. EasyCare was acquired by Ford Motor Company in July of 1999; in April of 2007, the employees of Automobile Protection Corporation and their equity partners purchased the company back. Currently the CEO of the company is Larry Dorfman. EasyCare provides vehicle service contracts frequently referred to as extended warranties, key replacement coverage, dent removal coverage, and much more. EasyCare is proud to offer the only vehicle service contract to be named a Motor Trend Recommended Best Buy and to carry a Better Business Bureau rating of A.
Easycare is ranked 348 out of 1203 in Service Centers and Repairs category
USA
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Hi Faye, I am sorry to hear about your experience. Can you please provide me with your contract number or the last six digits of your VIN so we can look into this? Thank you, EasyCare